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p30 pro phone not updating - possibly a demo phone?

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Hi - please go gently with me, first time posting and not very techy at all!

My husband was given a P30 Pro due to doing some work with Huawei, which he passed onto me. I've been using it for 2 years, and noticed the updates weren't happening, and google pay stopped working. Google pay said my phone was rooted or similar, which it isn't (that I know of). It had worked for 6 mths or so.
Called Huawei a few times and got vague answers.
Finally this week someone on Huawei support checked out...

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